Thank you for shopping with Vonza London. We take pride in providing high-quality cosmetics products to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a hassle-free return policy to ensure your complete satisfaction.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

• The product is unused, unopened, and in its original packaging.
• The return request is made within [2 days] days from the date of delivery.
• The product falls within our cosmetics category, including creams, shampoo, soap, masks, serums, supplements, beauty accessories, and other related items.

Please note that certain products may have additional eligibility criteria, such as expiration dates or hygiene concerns. These criteria will be clearly specified in the product description.

2. Return Process

To initiate a return, follow these steps:

• Contact our customer support team at [Whatsapp] and provide them with your order details and the reason for the return.
• Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, along with instructions on how to return the product.
• Pack the product securely in its original packaging, including all accessories, manuals, and promotional materials, if any.
• Clearly write the RMA number on the outside of the package.
• Ship the package back to us using a reliable shipping service with tracking information. Please ensure that the return shipment is adequately insured to cover any potential damage or loss during transit.
• Once we receive the returned product, our quality control team will inspect it to ensure it meets the return eligibility criteria.
• If the return is approved, we will process your refund or exchange based on your preference and the availability of the product.

3. Refund and Exchange Options

• Refund: If you choose a refund, the purchase amount, excluding any shipping fees, will be credited back to the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider’s policies.
• Exchange: If you prefer an exchange, we will replace the returned product with the same item or an alternative of equal value, subject to availability. If the desired item is not available, we will issue a refund instead.

4. Non-Returnable Items

For reasons of hygiene and safety, certain items cannot be returned. These include:

• Products that have been opened, used, or partially consumed.
• Products with damaged or missing original packaging.
• Products with expired dates or shelf life.
• Beauty accessories that have been used or worn.
• Products that were purchased on clearance or during promotional events, unless they are defective.

5. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within [2 days] days of receiving the order. We will arrange for a return or exchange at no additional cost to you. Please provide detailed information and supporting images to facilitate the process.

6. Contact Us

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer support team at [Whatsapp]. We are here to assist you and ensure your shopping experience with us is enjoyable.

Note: This return policy is subject to change without prior notice. Please refer to the latest version on our website Vonza.Lundon.